Using Lean Thinking to Create an “Emergency Management System”
The Lynn Community Health Center (LCHC) demonstrates how one organization with scarce resources can respond to a problem as daunting as a global pandemic using the same know-how and thinking -- lean thinking -- they have used to solve many problems over the years.
“If you truly believe lean is your operating system, then you don’t stop when a pandemic hits.” – LEI coach Alice Lee’s respectful challenge to Dr. Kiame Mahaniah, CEO LCHC, March 2020 It is easy to quit thinking and doing lean on any given day but easiest of all when disaster strikes. Who would blame you? As an emergent crisis descends, many organizations activate an incident command center and appoint a leader most suited for the particular disaster. In the case of a global pandemic with many unknowns, healthcare organizations around the world appointed their Chief Medical Officer, a trained physician. At the Lynn Community Health Center (LCHC), the CEO appointed Kimberly Eng, the COO, former chief of staff, and a trained industrial engineer and lean thinking leader. What guided the CEO’s decision?
https://www.lean.org/the-lean-post/articles/using-lean-thinking-to-create-an-emergency-management-system/ Using Lean Thinking to Create an “Emergency Management System”
The Lynn Community Health Center (LCHC) demonstrates how one organization with scarce resources can respond to a problem as daunting as a global pandemic using the same know-how and thinking -- lean thinking -- they have used to solve many problems over the years.
“If you truly believe lean is your operating system, then you don’t stop when a pandemic hits.” – LEI coach Alice Lee’s respectful challenge to Dr. Kiame Mahaniah, CEO LCHC, March 2020 It is easy to quit thinking and doing lean on any given day but easiest of all when disaster strikes. Who would blame you? As an emergent crisis descends, many organizations activate an incident command center and appoint a leader most suited for the particular disaster. In the case of a global pandemic with many unknowns, healthcare organizations around the world appointed their Chief Medical Officer, a trained physician. At the Lynn Community Health Center (LCHC), the CEO appointed Kimberly Eng, the COO, former chief of staff, and a trained industrial engineer and lean thinking leader. What guided the CEO’s decision?
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